The Highmoor Crèche
Terms and Conditions

Whilst we try to keep our terms and conditions as brief as possible, because we are caring for very young children, we are naturally obligated to adhere to many rules and regulations and a lot of legislation. We take our responsibilities very seriously and therefore we must be very clear about the framework within which we operate. Please take time to read the following pages as it will help us provide and maintain the highest standards of care for your children, as well as for you as a family.

The terms and conditions detailed in this document represent the key elements of our booking agreement. However, as you can appreciate there is a significant amount of day-to-day detail which cannot be reasonably contained in one document. Consequently, you are also provided with supplementary information verbally, on our website or through email exchange.

Your acceptance of our terms is initiated at the booking and registration stage and evidenced by your signature on your child’s registration form. This agreement naturally has legal implications and we will always act with fairness and consider specific circumstances before making decisions. The success of your child’s time here at The Highmoor Crèche is dependent on the partnership between The Crèche and you as parents and carers. Please do not hesitate to let us know if you wish to discuss the terms further. The Highmoor Crèche will be referred to as the crèche throughout this document.


Children are eligible to attend the crèche if they are aged from 3 months to their 2nd birthday.

Sessions are available for 2 hours, 9.30 – 11.30.

In accordance with the Children’s Act 1989, a registration form must be completed for each child before we can accept them into the crèche.

Parents are requested to inform the Crèche of any changes to key information, for example, contact telephone numbers or email addresses.


Sessions must be booked and paid for in advance via the booking page located on the Highmoor Nursery School website.  In some circumstances bookings may be made via email and a bank transfer. 

If space is available, bookings may be made on the day.  Please see the Highmoor Nursery School website for contact details to make telephone bookings.

Each session is £25.00/child and block booking of sessions may be made in advance for up to six weeks.

If your child is unable to attend due to illness, please notify us no later than 2 hours prior to your session time, so that we can offer your slot to another child.

If we are advised up to two hours beforehand, the session can be transferred to another date.  Failure to give the required two hour’s notice will mean that the fee will be charged in full.

There is no VAT to pay on our charges.

Children who are collected after the end of the session time (11.30) will incur a late collection charge of £5.00 for every 10 minutes.


If your child is unwell, please do not bring him / her into the crèche. If your child has an infectious disease, e.g., chicken pox or Covid 19, or contracts one soon after visiting the crèche, please notify us immediately.

A 48-hour exclusion period is operated for cases of sickness and diarrhoea.

If your child is diagnosed in the future with an allergy or condition that the crèche should be aware of, please speak to a staff member so that your registration form can be updated.

We reserve the right to administer basic first aid treatment when necessary. Parents will be informed of all accidents and will be given an accident form. For accidents of a more serious nature, involving hospital treatment, all attempts will be made by the crèche to contact the parents but failing this, we are hereby authorised to act on behalf of parents to consent to necessary treatment from a suitably qualified medical source.

Medication cannot be administered to children during their session at the crèche.


There is always a qualified paediatric first aider on the premises.


We reserve the right to end this agreement with immediate effect if

a) you have not paid the agreed fees

b) you have breached your obligations under this agreement and you have or cannot put right that breach within a reasonable period of being requested to do so

c) your child’s behaviour is unacceptable or endangers the safety and well-being of any of the other children in the crèche

d) financial, business or commercial reasons compel us to radically change the nature of the crèche’s operations, including but not limited to permanent closure of the crèche, change of childcare service, or changes to the registration and bookings policy. Naturally, we will provide as much notice as possible given any of these events.

In addition, we may suspend the provision of childcare at the creche;

a) if your child is suffering from an infectious or contagious disease or illness which may easily be passed onto others at the crèche.

b) where forces beyond our control compel us to either close the crèche or reduce the available hours. Examples of this may be an outbreak of disease that involves the intervention of outside agencies such as Environmental Health, severe weather such as snow or ice which significantly impairs safe travel to and from the crèche, industrial action affecting travel to and from the creche, an Ofsted investigation or any other reasonable incident not within our control. If the crèche is compelled to close in reasonable circumstances beyond our control we are not able to refund fees, nor can we accept any consequential liability sustained by parents / carers. Dependent on the nature of the closure we may be able to seek compensation through our insurance policy and every effort will be made to minimise the disruption to service and cost to parents or carers. None of the above compromises your statutory rights if the crèche has been negligent.

We may change the crèche terms and conditions where such change arises from regulatory issues or changes in legislation affecting us, proposed changes in invoicing procedures, or in our reasonable opinion it is in the interests of children attending the creche.

We will not be in breach of these terms or otherwise liable to you by reason of any delay in performance or non-performance of our obligations due to an event outside our reasonable control including, but not limited to, ‘acts of God’, fire, flood, snow, lightning, war, pandemics, acts of terrorism, strikes or other industrial action.



Staff are checked on commencement with the crèche through the Disclosure and Barring Service to ensure there are no safeguarding issues of which we need to be aware.

Suitable person checks also include but are not limited to identity verification, qualification checks, personal and employment references, medical checks and where applicable visas or permits to work in the UK. In some cases, because of the length of time that this process takes, a person may start work pending clearance, provided they are at no time left looking after children on their own.

The crèche observes the Ofsted regulations relating to staff and child’s ratios, currently 0-2 years 1:3.

Parents/carers may ask staff to baby-sit outside crèche hours. This is a contract between parent/carer and the member of staff, and the crèche cannot be held responsible for any part of this arrangement. 


It is understood that the crèche is under an obligation to report to the appropriate authorities any incident where we consider a child may have been abused, neglected or in some other way harmed, either physically or emotionally. This may be done without informing the parent or carer, in accordance with our Safeguarding Children Policy.

Intimate care can be provided by any member of the staff and can include feeding, washing, dressing, toileting and nappy changing.

The crèche is committed to the identification of and provision for children with Special Educational Needs.  We believe that the potential of every child in our care is maximised, irrespective of ability, disability, race, gender and social background and to enable equal access to the curriculum in an environment where every child is valued and respected. Parents and carers must ensure we have all the relevant information regarding their child’s needs to enable us to appropriately care for them.

In fairness to all our staff and to the parents, carers and children that use our facilities, we always expect reasonable standards of behaviour. We therefore reserve the right to exclude any child whose conduct is, in our opinion, disruptive or in any other way unacceptable to the smooth and efficient running of the crèche. Naturally, every effort will be made to avoid this action.


We regularly photograph and sometimes video the children taking part in their activities.  Imagery may be published on our website, Facebook page or used for marketing purposes.  If you do not want your child to be photographed, please annotate your child’s registration form appropriately.


If your child is going to be collected by someone other than yourself the crèche staff will require prior notification and a password agreed. It is the responsibility of parents to keep us informed of any changes in contact numbers.

Under no circumstances will the child be allowed to leave the crèche with anyone unknown to crèche staff unless the parent or carer has previously arranged this.

We observe the Data Protection Act 2018 which is a statutory act of the government of the United Kingdom of Great Britain and Northern Ireland. The Act defines what types of data are allowed to be collected, how they should be stored and what can and cannot be done with that information. The Act states that personal data relating to individuals must be stored securely and only used for legitimate purposes.  A copy of our Data Protection policy is available for you to read, on request.


If you have any complaints about the service that we are offering, can you please in the first instance contact the Manager of the crèche or the Highmoor Nursery School Proprietor.


The crèche does maintain those insurances, including Public Liability Insurance, as required by law.

We suggest that all personal toys, books or other equipment are left at home. Comforters can be brought into the crèche.

The crèche is not allowed to provide overnight care.

If you provide your child with a drink or a bottle, please ensure the formula is made up in advance and that the bottle or cup is clearly labelled with the child’s name and has a cover. Fresh drinking water is always available.

Snacks will be provided in the crèche, unless an agreement made with the parent/ carer otherwise.

Please ensure children are fed and changed before bringing them to the crèche. Changing facilities are available within the crèche. Please bring a named changing bag with nappies, wipes and spare clothes.

All children attending the crèche must be suitably dressed.

Once your child is walking, please ensure they have either shoes, trainers, or plimsoles. Preferably no wellingtons or flip flops.